Commerce Cloud – An Introduction
Commerce cloud offers companies a cloud-based software solution that will unify customer experience from every point of commerce, which includes the web, mobile, social, store, and etc. Commerce cloud is able to deliver individualized shopping experience, from shopping to completion, as well as customer service given the predictive intelligence it is equipped with. It has a robust partner bio-network that ensures fulfillment and growth starting at planning until launch, and farther.
The primary customers of commerce cloud are executives mostly at the C-level, but it could be anybody with the responsibility of growing the business via digital channels. Also, commerce cloud is recognized by those who take care of the store as well as customer experiences over the brand.
The well-known configuration consists of everything you consider necessary for end-to-end, integrated commerce; however it is available as well as two independent product lines: Commerce Cloud Digital as well as Commerce Cloud Store.
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Pricing fluctuates depending on what each customer needs. The sales team is going to work with customers to modify a package that caters to their requirements and budget, regardless of the size of the company or its industry.
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What Commerce Cloud Solutions are Available
1. Commerce Cloud Digital, which is a cloud-based software solution to enable you to transform customer experience throughout every digital channel. It comes with a wide array of capabilities, such as merchandising, marketing, promotions, content, fulfillment, predictive intelligence, and customer service. Commerce Cloud Digital easily enables convenient shopping options, which include reserve, buy, pay, complete, and service everyplace. With its open development ecosystem, it is easy to modify or make it even bigger.
2. Commerce Cloud Store, which is mobile-first, point-of-sale, store operations solution all together. Commerce Cloud Store updates your experience with point-of-sale because of one-to-one in-store customer encounters, real-time awareness on how a mobile store operates, and very preoccupied associates in attendance. By linking Store and Digital together with real-time common view of the customers, you can improve sales, revenues, as well as customer loyalty through optimizing in-store encounters, promotions, and merchandising. Through Commerce Cloud Store, customer experiences are unified and you can breathe fresh life into your merchandising experience.
3. Unified Commerce, which creates uninterrupted, consistent shopping experiences throughout any channel. Unified commerce focuses on satisfying the mounting expectations of linked customers, taking the idea one step ahead. Today, retailers need to think outside of individual channels as well as beyond shopping and fulfill customer expectations throughout your experience completely, from shopping to individualization to completion, and then customer service.
Because of Commerce Cloud, there is now a complete digital commerce solution that retailers can use to offer (and for customers to encounter) a genuine unified customer experience starting discovery until delivery.